Dear Reader,

Do you know that feeling when something that once fit you perfectly starts feeling… tight? A role, a way of working, a team dynamic - it served you well, until one day, it no longer does.

That awkward in-between space? Uncomfortable. And still necessary.

I’ve just been through my own version of that: launching a new website. As much as I loved the old design for which I received many compliments, it no longer reflected my work and who I was. Over the past months, I had to sit with that discomfort before I could step into something new.

And now it’s live, and I’m proud! Not just of its design (thank you, Lucie Agolini), but of what it represents. It finally aligns with what I do: I run a boutique agency. We work with large corporations that think they need corporate training - but what they really want is a more collaborative culture.

So we show up, like a Trojan horse. The programme might be about psychological safety, feedback, difficult conversations, or facilitation. But what participants actually experience is belonging, connection, and space to reflect about how the content matters to them.

If there is one thing I know for sure it's that we don’t learn by being bombarded with information. AI can do that better than we can.

We learn through connection.

To ourselves. To each other. To the content.

And that’s what facilitation is! We don't just deliver knowledge; we create the conditions for learning to happen. Designing spaces where people don’t just hear ideas but feel them, test them, and integrate them into their reality.

So, as I celebrate this fresh chapter, I have a gift for you: a guide on Creating Psychological Safety for Teams - a distillation of what I shared in last week’s podcast. Because psychological safety isn’t a concept. It’s a conversation. And every team deserves to have it.

Access the guide here: 4 Steps to Foster Psychological Safety for Your Team.pdf​

And, if you are curious, visit my new website and let me know how you like it (and if you find a bug!): Click here to step in.

🎙 Meanwhile, on the podcast…

Facilitation isn’t just about guiding a process, it’s about creating meaning. In this episode, Jim Kalbach, author of The Jobs To Be Done: Align Your Markets, Organization, and Strategy Around Customer Needs shares how facilitation and Jobs to Be Done (JTBD) go hand in hand.

We dive into the art of moving from insight to action, exploring how facilitators and leaders can use JTBD to break through assumptions, foster collaboration, and design experiences that truly serve the people they’re meant for. Jim shares his own path - from journey mapping to facilitation - revealing how shifting the focus from solutions to human needs changes everything.

Find out about:

• Why facilitation isn’t just about neutrality - it’s about shaping meaningful outcomes
• The power of customer journey maps as tools for conversation and sense-making
• How Jobs to Be Done helps teams focus on real human needs, not just solutions
• Why co-creation leads to better collaboration, alignment, and decision-making
• How to avoid “workshop amnesia” and keep momentum alive after a session
• Practical ways to embed customer-centric thinking into everyday work

🎧 Click here to listen to the interview

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📥 Check out my 1-page summary

👀 Watch the unedited interview on Youtube​

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📌 Find podcast episodes that match your needs

Did you know? You can search all episodes by keyword on our Buzzsprout page to find exactly what you need.

​Click here to find the episodes by keyword.

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🔖 Inspiration at Your Fingertips: Get the Podcast Summary eBooks

Are you looking for inspiration for your next workshop or guidance on which podcast episode to explore next? Discover the eBooks compiling summaries of all 300 “Workshops Work” podcast episodes—a rich collection of facilitation insights and practical tips. These digital coffee table books are perfect for sparking new ideas or delving deeper into workshop best practices.

​Click here to get your copies.

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🎓 Live Learning Opportunities

Join me on Friday, 21 March, at the Feast of Facilitators, where alongside other great facilitators, I’ll be sharing my insights on the art (and audacity) of facilitation. This festival isn’t just about best practices – it’s about challenging norms, sparking meaningful conversations, and embracing the beautifully unpolished nature of collaboration.

Expect fresh perspectives, interactive dialogue, and a chance to explore how facilitation can lead change in ways both subtle and radical. If you believe the future of work is about daring to be human, this is your space.

​Register now to save your seat!

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That’s it from my side! I hope this newletter sparks some inspiration for you - whether in your work, your team, or your own journey of growth. Wishing you a week filled with reflection, connection, and bold steps forward. See you next week!

Myriam

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